<p>The support button in the application mentions: alt+o = open <strong>support ticket</strong><br>
while on the other hand, we mention often: alt+o as opening a <strong>dispute</strong>.</p>
<p>It seems imo that the sense is not the same, and we have already seen people reluctant to use this feature because they understood it as "open a dispute" (in the litigation sense) while they just wanted to signal a maybe purely technical problem (not involving the counterparty).<br>
(My Robert & Collins says : dispute = discussion, but also dispute = litigation).</p>
<p>Maybe we could:</p>
<ul>
<li>either homogenize that, ie alt+o = open support ticket, which then leads either to technical help, or arbitration</li>
<li>either have a alt+o reserved for technical support ticket, and another alt combination alt+d (or alt+a) reserved for arbitration/litigation ?</li>
</ul>

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