<p>Note that even though that this issue was raised in a similar context, it <em>differs</em> from <a class="issue-link js-issue-link" data-error-text="Failed to load issue title" data-id="438061723" data-permission-text="Issue title is private" data-url="https://github.com/bisq-network/bisq/issues/2788" data-hovercard-type="issue" data-hovercard-url="/bisq-network/bisq/issues/2788/hovercard" href="https://github.com/bisq-network/bisq/issues/2788">#2788</a> in two regards:</p>
<ol>
<li>It is not possible to open <em>any</em> support ticket.</li>
<li>Evidence suggests that it <em>may</em> not be limited to the context of stuck trades before step 1.</li>
</ol>
<p>Description:</p>
<ol>
<li>After pressing crtl+o while navigated to "PORTFOLIO"/"OPEN TRADES" the "Open support ticket"-dialog window appear.</li>
<li>After clicking the button "OPEN SUPPORT TICKET", the dialog window disappears and the user is back at the main screen of the application.</li>
<li>No other dialog appears.</li>
</ol>
<p>Context:</p>
<ul>
<li>The problem has been reported by at least three different users:<br>
<a href="https://bisq.community/t/trade-stuck-before-step-1/7245/6" rel="nofollow">https://bisq.community/t/trade-stuck-before-step-1/7245/6</a><br>
<a href="https://bisq.community/t/trade-stuck-before-step-1/7245/14" rel="nofollow">https://bisq.community/t/trade-stuck-before-step-1/7245/14</a><br>
<a href="https://bisq.community/t/trade-stuck-before-step-1/7245/30" rel="nofollow">https://bisq.community/t/trade-stuck-before-step-1/7245/30</a></li>
<li>The problem <em>could</em> be independent of the "trade-stuck-before-step-1"-phenomenon, since one of the affected users <em>seems</em> to report it at another step of the trade process.</li>
<li>Bisq versions: 0.9.5 and 1.0.1.</li>
<li>OS: Linux and OSX.</li>
<li>The log file shows the following error just right after unsuccessfully trying to open the support ticket:</li>
</ul>
<pre><code>May-01 16:47:31.069 [JavaFX Application Thread] INFO  b.d.m.p.p.PendingTradesDataModel: Trade.depositTx is null. We try to find the tx in our wallet. 
May-01 16:47:31.069 [JavaFX Application Thread] ERROR b.d.m.p.p.PendingTradesDataModel: Trade.depositTx is null and we did not find any MultiSig transaction. 
</code></pre>
<p>Further thoughts:</p>
<ul>
<li>Is it possible that this problem only occurs, when the user did not have any other successful trades in the past?</li>
</ul>

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