the only issue is overwhelming the support agent with low touch requests,<br>
things that would be solved by checking slack or so.<br>
<br>
maybe we make a mix of helpcenter/knowledge base articles and support chat?<br>
Similar to what most websites have where you first need to dig the KB a bit<br>
before you can talk to a human for support<br>
<br>
On Thu, 21 Nov 2019 at 10:13, Christoph Atteneder <notifications@github.com><br>
wrote:<br>
<br>
> Maybe similar to arbitrator/mediator selection a random support agent is<br>
> selected and the message is encrypted with its public key. The support<br>
> agent has to decrypt the message after in the support tool of choice.<br>
><br>
> —<br>
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><br>
<br>
<br>
-- <br>
*Fábio Krauss Stabel*<br>
<br>
+45 93 93 21 31<br>
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