<blockquote>
<p>the only issue is overwhelming the support agent with low touch requests, things that would be solved by checking slack or so. maybe we make a mix of helpcenter/knowledge base articles and support chat? Similar to what most websites have where you first need to dig the KB a bit before you can talk to a human for support<br>
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On Thu, 21 Nov 2019 at 10:13, Christoph Atteneder <em><strong>@</strong></em>.***> wrote: Maybe similar to arbitrator/mediator selection a random support agent is selected and the message is encrypted with its public key. The support agent has to decrypt the message after in the support tool of choice. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <<a class="issue-link js-issue-link" data-error-text="Failed to load issue title" data-id="517521257" data-permission-text="Issue title is private" data-url="https://github.com/bisq-network/growth/issues/164" data-hovercard-type="issue" data-hovercard-url="/bisq-network/growth/issues/164/hovercard" href="https://github.com/bisq-network/growth/issues/164">#164</a>?email_source=notifications&email_token=ABEY5SY25YL37M4GASPUQJ3QUZGLNA5CNFSM4JI45OZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEEZQCEI#issuecomment-556990737>, or unsubscribe <a href="https://github.com/notifications/unsubscribe-auth/ABEY5SZTVGK634J7SZU3A73QUZGLNANCNFSM4JI45OZQ">https://github.com/notifications/unsubscribe-auth/ABEY5SZTVGK634J7SZU3A73QUZGLNANCNFSM4JI45OZQ</a> .<br>
-- <em>Fábio Krauss Stabel</em> +45 93 93 21 31 PGP keys <a href="https://keys.mailvelope.com/pks/lookup?op=get&search=0xE5058064B3E7342F" rel="nofollow">https://keys.mailvelope.com/pks/lookup?op=get&search=0xE5058064B3E7342F</a></p>
</blockquote>
<p>Unfortunately the regular common support SDK integrations with this KB article suggestions is no way for us. Implementing it ourselves might be quite a lot of work. Maybe it is enough to point the user to the knowledge base website first and if she opens a support ticket within the app it has a cost (BSQ?). But I probably would be pretty pissed if I have to pay for support if there is a bug in the app itself.</p>

<p style="font-size:small;-webkit-text-size-adjust:none;color:#666;">—<br />You are receiving this because you are subscribed to this thread.<br />Reply to this email directly, <a href="https://github.com/bisq-network/growth/issues/164?email_source=notifications&email_token=AJFFTNTARTZK5FOS3M3XBSDQUZJ37A5CNFSM4JI45OZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEEZTBMQ#issuecomment-557002930">view it on GitHub</a>, or <a href="https://github.com/notifications/unsubscribe-auth/AJFFTNW62RSSINV2CRJWK3TQUZJ37ANCNFSM4JI45OZQ">unsubscribe</a>.<img src="https://github.com/notifications/beacon/AJFFTNXAFZ2ZAIQKDHFSN73QUZJ37A5CNFSM4JI45OZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEEZTBMQ.gif" height="1" width="1" alt="" /></p>
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