<p><a class="user-mention" data-hovercard-type="user" data-hovercard-url="/users/ifarnung/hovercard" data-octo-click="hovercard-link-click" data-octo-dimensions="link_type:self" href="https://github.com/ifarnung">@ifarnung</a><br>
Thanks a lot for your analysis! You arre absolutely right we need to get mediation (and even more refund agent) cases down. They are a major cost factor (also with legacy arbitration). To fix open bugs, improve UX and finetune parameters like security deposit to bring that down is essential. Once bugs are fixed we should also start to extend the mediators group but onboarding mediators is still quite a bit of an effort and I think we should rather invest that effort in improvements to reduce cases before extending mediators.</p>
<p>To help to get there we need more detailed reports and better communication from mediators/refund agent to developers.</p>

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