<p></p>
<blockquote>
<p>Monitoring the support channel during my L2 times</p>
</blockquote>
<p>The nature of L2 work should be push, not pull, as in L1 agents should ping you when help is needed; it shouldn't be required for you to monitor the support channel. Of course it's fine if you wish to do this, but I just want to check: how much of the <code>422 USD</code> being requested for L2 work is because of active monitoring vs actually addressing L2 issues? I assume it's mostly the latter, but I was a bit surprised by the number being that high. Were these just difficult / time-consuming issues?</p>
<p>Other than this question, the request looks good to me.</p>

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