<p></p>
<h1>Cycle 16 report</h1>
<p>Summary:</p>
<pre><code>Total Cases in Cycle: 38
Still open: 10 (6 of which are unresponsive traders)
Closed: 28
</code></pre>
<p>I had some downtime in the last week of the cycle as I was travelling and connectivity was really bad. I informed of those outages in the #support channel.</p>
<p>Case-wise there were no particular patterns except a few notable things:</p>
<ul>
<li>at the end of the cycle there was a spike in Monero cases to be mediated. Many of them are the ones that remain open</li>
<li>Large cases came back after being almost nonexistent last cycle</li>
<li>We have our first user going through the new refund process for large trades 0.5 BTC</li>
</ul>

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