<p></p>
<h3>Mediation Issues Report</h3>
<p><em>N of Issues cycle 15: <strong>85</strong></em><br>
38 Wiz<br>
24 B Knight<br>
23 Leo816</p>
<ul>
<li>Different reasons for disputes:</li>
</ul>
<pre><code>1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer
</code></pre>
<p><strong>Summary</strong>:</p>
<p><em>N of Issues cycle 16:  <strong>111</strong></em><br>
44 Wiz<br>
38 B knight<br>
29 Leo816</p>
<ul>
<li>Different reasons for disputes:</li>
</ul>
<pre><code>1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment
</code></pre>
<p><strong>Summary</strong></p>
<p><em>N of Issues cycle 17:  <strong>128</strong></em><br>
52 Wiz<br>
36 B knight<br>
40 Leo816</p>
<ul>
<li>Different reasons for disputes:</li>
</ul>
<pre><code>1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer
</code></pre>
<p><strong>Summary</strong>: the btc seller took longer to respond/ confirm the payment for</p>
<p><em>N of Issues cycle 18:  <strong>89</strong></em><br>
31 Huey<br>
21 B Knight<br>
37 Leo816</p>
<ul>
<li>Different reasons for disputes:</li>
</ul>
<pre><code>1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)
</code></pre>
<p><strong>Summary</strong>:</p>
<p><em>N of Issues cycle 19: <strong>184</strong></em><br>
36 Huey<br>
75 B Knight<br>
73 Leo816<br>
Pending report Wiz</p>
<ul>
<li>Different reasons for disputes:</li>
</ul>
<pre><code>1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades
</code></pre>
<p><strong>Summary</strong>:</p>
<p>Overall trend: Even though the number of issues have increased over 100% since the previous cycle we should also take into account that the volume of trades in Euros for example has also experience a significant increase. the main issue I see is that BTC sellers can still not confirm a payment after 10 days and then release without incurring in a penalty. This is less common because users usually end up coming back and confirming but it can worsen the user experience when it does happen.</p>
<p><a target="_blank" rel="noopener noreferrer" href="https://user-images.githubusercontent.com/54798241/102497990-ad70bf80-4079-11eb-8a4b-09493311c155.png"><img width="898" alt="Screen Shot 2020-12-17 at 14 15 42" src="https://user-images.githubusercontent.com/54798241/102497990-ad70bf80-4079-11eb-8a4b-09493311c155.png" style="max-width:100%;"></a></p>

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