<p></p>
<p>##Cycle 20</p>
<ul>
<li>
<p>I have been completing a support agent internship this cycle.</p>
</li>
<li>
<p>My hours have been<br>
- 23.00 - 02.00 UTC Friday evening - Saturday morning<br>
- 23.00 - 02.00 UTC Saturday evening - Sunday morning<br>
- 23.00 - 03.00 UTC Sunday evening - Monday morning</p>
</li>
<li>
<p>During those times I have been active on Keybase, Reddit, Telegram, Bisq community.</p>
</li>
<li>
<p>Main issues I have come across is traders with lack of deposit transaction confirmations either failed trades, or Bisq client not registering a confirmed transaction.</p>
</li>
<li>
<p>I have assisted traders on each shift. Generally it has been quiet on Keybase, but i have been busy on all the other channels. Also posted on the Bitcoin NZ and Bitcoin AUS Subreddits to see if there are any Bisq users about there. I am keen to offer support for SEA, Australasian traders during these times as this seems to be a gap in the support calendar, and a growth area for Bisq.</p>
</li>
<li>
<p>I have really enjoyed the role, I have managed to help all the traders I have communicated to. Not had any difficult questions yet. <a class="user-mention" data-hovercard-type="user" data-hovercard-url="/users/MwithM/hovercard" data-octo-click="hovercard-link-click" data-octo-dimensions="link_type:self" href="https://github.com/MwithM">@MwithM</a> has been on hand to advise me when I have given out incorrect information!!</p>
</li>
<li>
<p>I have made a proposal to become a support agent on the next cycle <a class="issue-link js-issue-link" data-error-text="Failed to load title" data-id="775670146" data-permission-text="Title is private" data-url="https://github.com/bisq-network/proposals/issues/290" data-hovercard-type="issue" data-hovercard-url="/bisq-network/proposals/issues/290/hovercard" href="https://github.com/bisq-network/proposals/issues/290">bisq-network/proposals#290</a></p>
</li>
</ul>

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