<p></p>
<h3>Cycle 26 support report</h3>
<ul>
<li>35 cases, 24 of them being unresponsive traders.</li>
<li>Mediators should invite buyers to use normal SEPA when instant fails, as it's available and safe, and we can't know which peer and the reason why it fails.</li>
<li>For at least 1 case, mediation chat was not reliable. At arbitration it worked, but we still used Keybase to communicate. I ignored the mediation suggestion as the trader was really responding.</li>
</ul>

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