<p></p>
<h2>Support call 2021-08-25</h2>
<h3>Topics</h3>
<ol>
<li>
<p>Development:</p>
<ol>
<li>[SUGGESTION] Give traders the ability to make mediator proposals themselves.</li>
</ol>
</li>
<li>
<p>Support agents:</p>
<ol>
<li>
<p>Do we need more members?</p>
<p>Not right now. Cases are lower or similar than last cycle</p>
</li>
<li>
<p>Better communication and response to users through keybase and the rest of platforms</p>
</li>
</ol>
</li>
<li>
<p>for mediators:</p>
<ol>
<li>
<p>For all support calls have an update of all cases that are still open. And what bugs need to be solved.</p>
</li>
<li>
<p>Read conza's suggestions: <a class="issue-link js-issue-link" data-error-text="Failed to load title" data-id="3247131" data-permission-text="Title is private" data-url="https://github.com/bisq-network/bisq/discussions/5271" data-hovercard-type="discussion" data-hovercard-url="/bisq-network/bisq/discussions/5271/hovercard?comment_id=1217952" href="https://github.com/bisq-network/bisq/discussions/5271#discussioncomment-1217952">bisq-network/bisq#5271 (comment)</a></p>
</li>
</ol>
</li>
<li>
<p>Recent discussions about compensation from a previous support agent.</p>
</li>
<li>
<p>Refund Agent mentioned the double payment issue he faced this cycle.</p>
</li>
</ol>
<p><strong>- Topics for next call:</strong></p>
<ol>
<li>Implementing Tether</li>
<li>Mobile app ( can we add on to the one we currently have so that you can move from step 1 to step 2?</li>
</ol>

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