<p></p>
<h2>Cycle 28</h2>
<p>This is my second cycle as a L1 support agent.</p>
<p>Following a summary of the cases I had during my shifts (not so much actually):</p>
<ul>
<li>Issue with Offer timeout & Can't see own offer in the offer book -> Related to not having upgraded TOR (keybase://chat/bisq#general/29508)</li>
<li>Btc seller funding tx was not even present in the mempool (TradeID: zaaaydle-5c14e925-970d-470e-94da-1781a03e0180-170) -> Manual payout if both party agree or suggest an arbitration. If trade is closed found who is the mediator and broadcasted the delayed payout transaction id</li>
<li>Withdraw tx not in the mempool but funds are gone -> Try SPV Resync (<a href="https://bisq.wiki/Resyncing_SPV_file" rel="nofollow">https://bisq.wiki/Resyncing_SPV_file</a>)</li>
<li>User with Bisq not loading -> Bisq upgrade</li>
<li>Arbitrary SEPA Reference inserted -> Suggest mediation to receive the penalty amount</li>
<li>Funds locked -> Trying to clear the wallet directory and re-import from Bisq seedphrase, support in progress</li>
</ul>
<p>I have also joined all the weekly support calls.</p>
<p>Thanks for this opportunity!</p>

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