[bisq-network/roles] Support Staff (#64)

Chris Beams notifications at github.com
Fri May 4 11:19:03 UTC 2018


## 2018.04 report

@cbeams serviced a batch reimbursement (bisq-network/support#76) this month.

@alexej996 continues to do first-line support via the Bisq Forum, and for the most part, I never see escalations, which I take to mean that he fully resolves most issues that come up there.

@alexej996, going forward I'd like to draw a clean separation between the Forum Operator role (#19) and the Support Staff role. You're playing both of these roles, and you've been reporting on the Forum Operator role every month, which is great, but could you begin reporting here every month too? I think what we want to see in from reporting on this role is information about how many support requests we're getting every month, what kind of common issues people are running into, etc. I realize this isn't very specific what I'm saying here, and we can talk further about it, but my main point is that since you're actually our main support staff right now, it would be good to have you reporting on how it's going here, and helping raise awareness about what's missing / what's trending / what we need.

I'd like to have you take the primary position here, and I'll take a backseat as secondary, and stop doing monthly reports on my side. Let me know if this works for you, thanks.

/cc bisq-network/compensation#68

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