[bisq-network/bisq] Emphasize that traders engage in trader chat to solve trade problems (#3801)

chimp1984 notifications at github.com
Thu Dec 19 16:59:13 UTC 2019


@m52go I think it should have even more emphasize.

People are opening mediation tickets for support questions and getting signed. We have to make very clear that it only shoul dbe opened if the trade period is over and if they could not resolved it via trader chat. We have been a bit cautious when introducing trader chat but I think we can increase the weight of it for problem solution now as we only got positive feedback from it (zero reports about social engineering attempts or the like). Maybe we should also mention to use keybase support channel for questions and problems. We have to get the number of mediation cases down by > 50%. 

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