[bisq-network/growth] [CALL] Addressing the Bisq Support Workflow - Bisq BRIEF for November 21 (#164)

[FKrauss]

the only issue is overwhelming the support agent with low touch requests,
things that would be solved by checking slack or so.

maybe we make a mix of helpcenter/knowledge base articles and support chat?
Similar to what most websites have where you first need to dig the KB a bit
before you can talk to a human for support

On Thu, 21 Nov 2019 at 10:13, Christoph Atteneder <notifications at github.com>
wrote:

> Maybe similar to arbitrator/mediator selection a random support agent is
> selected and the message is encrypted with its public key. The support
> agent has to decrypt the message after in the support tool of choice.
>
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