[bisq-network/bisq] Emphasize that traders engage in trader chat to solve trade problems (#3801)

Christoph Atteneder notifications at github.com
Fri Jan 3 11:23:49 UTC 2020

> I imagine this discussion has already happened (feel free to point me to it), but why enable mediation at all before the trade period is over? When participating in a transaction there is already an agreement that it could take MAX_TRADE_DAYS to complete.
> In the event of an issue < MAX_TRADE_DAYS the options are to either use the chat to solve an issue or wait until MAX_TRADE_DAYS and bring in a mediator.
> Is there a good list of which valid issues were solved < MAX_TRADE_DAYS and what the drawback would be if these were instead solved >= MAX_TRADE_DAYS?
> If successful mediations for support requests cause signed accounts, it may make sense to add a feature that allows the mediator to skip the signing for requests that are not relevant. This in addition to taking the fee should incentivize the cheaper support channels and offset the cost to the DAO for each case handled by a mediator.

Yes, I agree that we probably should replace the `Get support` button with an `Open trader chat` button until the trade period is over.

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