[bisq-network/roles] Mediator (#83)

[Bisq-knight]

# Cycle 13 report [WIP]
Summary:
```
Total Cases in Cycle: 23
Still open: 4 
Closed: 19
```

Total amount mediated: 2.75 BTC in trade amount (excluding deposits)
Avg. case size: 0.12 BTC (average affected by a couple of large cases, most cases are 0.01 BTC)
Avg cost per case: 43.88 USD 

## Overview (facts):

* Buyer delay is still the most common cause for cases
* the removal of mediation from the trade window as the first "get support" behavior did reduce the fat finger cases

Avg. Buyer account age (for fiat trades, and trades up to 0.01 BTC) (21 trades, 58% of all cases)

|          	| Buyer median age 	| Seller median age 	|
|:--------:	|:----------------:	|:-----------------:	|
| Cycle 12 	|        17        	|         38        	|
| Cycle 13 	|        22        	|         62        	|


The same view for trades above 0.01 (15 trades)
|          	| Buyer median age 	| Seller median age 	|
|:--------:	|:----------------:	|:-----------------:	|
| Cycle 12 	|        99        	|        402        	|
| Cycle 13 	|       114.5      	|       133.5       	|


## Opinion:
* the initial idea of having mediators paid a fixed amount is good for when there are many cases, but right now it is proving just marginally better for the DAO in terms of cost. I would suggest that, to reduce the operating costs, we change the payment structure for mediators: `20 USD per case or 1000 USD per month, whichever is lower`. 20 because it is significantly cheaper for the DAO (at least from my standpoint) and still compensates mediators for the time spent troubleshooting users yet keeps capacity available for when volume demands it without having the lead time to propose a role, do the bonding and onboard/train mediators when needed.
* Most cases are caused by new users (most likely buyers). If we increase efforts in education we may be able to reduce mediation requests. (see tables above)
* to reinforce the point above, many trades get completed without the mediator "mediating", but only explaining/educating users. So if we were to add the Wizard or some more content to the app/social media where users could help themselves we could potentially reduce cases even further, reducing costs even further.




-- 
You are receiving this because you are subscribed to this thread.
Reply to this email directly or view it on GitHub:
https://github.com/bisq-network/roles/issues/83#issuecomment-627852335
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bisq.network/pipermail/bisq-github/attachments/20200513/bf82b1e8/attachment-0001.html>