[bisq-network/support] Reimbursement for trade u3rv0j (#512)

[pazza404]

Maker fee transaction ID: 4d9bd3b731453c9ab58da26d498ea0c97602d9d2b8af5fe52e623c226794265c
Taker fee transaction ID: 
8b3acd5a4f7625c1cb1cf45d2b80ee58b82bec07a89e7d3f788dbe7ab0b4403d
Deposit transaction ID: 
3d3d41ee18d250518e64ab66adc4f29d950044438496d494ded5731def46dad3

* Trade ID: u3rv0j-e19d5675-67b8-4927-9a3b-6e387345ed69-136
* GitHub handle of mediator: @Bisq-knight
* KeyBase handle of mediator: Bisq_Knight


Following an incomplete trade I have been asked by KeyBase user Bisq_Knight to submit a compensation request.

I have outlined below information about the trade and my experience.

Trade: Selling BTC for BSQ
My role: BSQ buyer as maker
Date trade started: 19 August 2020
Current trade status: Open

**Timeline:**

_19 August 2020_
Taker accepts my trade

_20 August 2020_
Taker has not made payment. I message the taker (no response).
I request Mediation and receive an automated response in the Support tab.
I provide all of the information requested in the automated message (no response).

_24 August 2020_
I send a chase-up message in the Support tab (no response).

_3 September 2020_
I send another chase-up message in the Support tab (no response).

_6 September 2020_
I post a message on the Bisq forum and am told how to find my mediator.
I message Bisq_Knight on KeyBase.

_7 September 2020_
Bisq_Knight replies on KeyBase asking for the trade ID.
I provide the trade ID (no response).

_10 September 2020_
I send a chase-up message to Bisq_Knight 

_15 September 2020_
Bisq_Knight responds and informs me that the trade is not with him.
I send over the trade Json file, as requested.
Bisq_Knight confirms he is the mediator.
Bisq_Knight suggests dumping the delayed payout transactions.
I complete this process, but it does not work - no Json files are created.
Bisq_Knight sends a confused emoji, tells me he’ll speak to ‘the other guys’ and get back to me tomorrow.

_17 September 2020_
Taker changes the status of the trade to sent.
I do not receive any funds.
Taker messages me to say “didn't mean to send that, haven’t sent the payment”
I ask the taker; “Will you be completing the trade?”.

_19 September 2020_
Taker messages me to say: “No, I misunderstood the trade and have insufficient funds”.

_20 September 2020_
I post in the Bisq support chat that the buyer has messaged me, and suggesting an outcome. (no response)

_8 October 2020_
I send a chase-up message to Bisq_Knight (no response).

_18 October 2020_
I post a message in the KeyBase #support channel asking for help with a trade.
Bisq_Knight messages me and asks that I re-attempt dumping the delayed payout transactions (this fails, again).
Bisq_Knight says he will discuss with the team.

_20 October 2020_
Bisq_Knight asks me to go through the reimbursement process via GitHub.


**Compensation:**

I propose that I receive both my deposit (0.006BTC) and the takers deposit (0.006BTC)
0.006BTC + 0.006BTC = 0.012BTC

I also propose compensation of 0.001BTC for the poor trading and support experience and as an incentive for Bisq to address these issues to prevent them from happening again.

Total compensation requested: 0.0013BTC
0.0013BTC = **206 BSQ** (with a 30 day average @ 0.00006302BSQ/BTC trade price)

**Suggestions:**

* Fix bug of mediators not being able to see trades they are assigned to.
* Fix dumping the delayed payout transactions not working.
* Ensure users get a timely response from support.
* Fix Trojan warnings from MalwareBytes on Bisq’s website.


Hope everything above makes sense. If anyone needs myself or @Bisq-knight to provide any more information, just ask.

Thanks :)


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https://github.com/bisq-network/support/issues/512
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