[bisq-network/support] Reimbursement for trade date 19.12.2020 (#824)

[piuhyufo]

Hello.

I opened a deal for the exchange of BTC-XMR, when my hard drive broke. I made backup but it was on the same disk (and I made backup before I opened the trade). The seller sent me XMR, but I did not have possibility to confirm the deal because couldn't go into the wallet. Yesterday I was able to restore the seed (got it from the broken disk) and the date when the wallet was created. But I have no disputes, no history of the transaction in my account.
In the address history, I see 2 used addresses. Checked them on the blockchain and saw that the funds from the second address were automatically transferred after 10 days to the donation address bisq.

Unfortunately I don't have trade ID.

I can provide the address where I deposited 2.3BTC for trade. 2BTC was the trade and 0.3BTC deposit.

The deposit address is bc1qf3rq02p4w094a99wvree8s2lx68xnwsfkccun2
Then BTC was moved to this address with seller's deposit bc1qx7nmqkw7z3wxa2gnfhrrpfkea3d09fc3r5e04u94zvmw4p3vvulsy0kwyr
And then after 10 days to bisq donation address.

I lost my deposit ... which was 0.3 bitcoin, a lot.

Is there any way to get my deposit back?

It is very strange that disputes are not restored through a seed phrase. In this case, you need to make a full backup of the wallet for each new open trade.

Thanks for help!


See further details on for making a reimbursement request here: https://bisq.wiki/Making_a_reimbursement_request

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