[bisq-network/roles] L1 Support Agent (#64)

pazza notifications at github.com
Wed Jan 27 04:19:15 CET 2021


This is my first cycle as a support agent since completing my internship https://github.com/bisq-network/proposals/issues/290

My hours are:
- 23.00 - 02.00 UTC Friday evening - Saturday morning
- 23.00 - 02.00 UTC Saturday evening - Sunday morning
- 23.00 - 03.00 UTC Sunday evening - Monday morning

During those times I have been active on Keybase, Reddit, and Bisq community. I have also posted on Telegram when I have been online for support.

Reddit has been good. I have tried to jump onto conversions about Bisq that are occurring on other subreddits. I have just been searching 'Bisq' and seeing what posts have been made recently, and then replying if appropriate. I generally think Bisq is recommended a lot and that is good to see.

Main issues traders on Keybase have had this month are lack of maker deposit tx ids confirming resulting in the subsequent trade failing when taken. This has resulted in locked funds. I think the issue here will go some way to resolving this: https://github.com/bisq-network/bisq/issues/5119#issuecomment-767847392

This month has been busier for me on support with generally about 3 issues per shift. Most are quickly resolved with links to the relevant Wiki.

I got a good response on the subreddit https://www.reddit.com/r/BitcoinIndia when [looking for users of Bisq in India](https://www.reddit.com/r/BitcoinIndia/comments/l3jru5/any_bisq_users_from_india_here/), and have made some proposals for more payment options for them.

The Q4 update call also prompted enquires from at least 3 users interested in support agent internships and I pointed them in @leo816's direction.

I am enjoying the role a lot and feel that I am increasing my understanding of Bisq at the same time.

Thanks again to @mwithm who has provided me feedback on my Keybase and Bisq community interactions.

With regards the Bisq Community is it possible to set the link / anchor text as a different color from the text. Both are currently black. I think this is to do with the setting or the setting in Discourse. Using a contrasting color would improve accessibility. 


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