[bisq-network/roles] L1 Support Agent (#64)

pazza notifications at github.com
Mon Mar 1 00:17:16 CET 2021


**Cycle 21 Report**

I have been available the following hours this cycle:

- 23.00 - 02.00 UTC Friday evening - Saturday morning
- 23.00 - 02.00 UTC Saturday evening - Sunday morning
- 23.00 - 03.00 UTC Sunday evening - Monday morning

Also attended 3 calls to discuss various issue related to support. These have been really helpful.

On all shifts I have been regularly replying to threads on Reddit and Bisq Community Forum. The new private area has been set up this month which has been useful.

Problems this month have mostly been related to new users wanting a little help making / taking offers and having. I think the BTC price increase has brought new users to Bisq which is great. Also the high mempool activity resulting in delays in confirmations has been a source of support issues.

All has gone smoothly.

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