[bisq-network/roles] L1 Support Agent (#64)

[leo816]

## Cycle 22

- Been available on Keybase from 7:30pm - 9:30pm Monday to Sunday. But active all day answering messages. this has been the most busy cycle up until now. 

- Had several requests to join the support team.

- Assisted numerous users with fee reimbursements, failed trades, unable to confirm and funds shown as locked even after doing a resync. this cycle I've performed more manual payouts than I'd done in a while.

- Been in constant communication with devs when issues occur. Provided detailed docs with bisq logs and information from different bugs to @jmacxx

- Attended the 4 Weekly support Calls https://github.com/bisq-network/roles/issues/83#issuecomment-777782707

- Main issue this cycle still is users not being able to confirm they received the payment/ "payment received button" because the button is greyed out (within the payment window) or the transaction is stuck in stage 2 and therefore the seller can't confirm. We've had some messages that didn't arrive but we've seen fewer cases lately.

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