[bisq-network/projects] Improve support and mediation (#48)

pazza notifications at github.com
Sun May 2 03:21:55 CEST 2021


Here are my suggestions for the code of conduct:

## Bisq Mediation - Codes of conduct

For traders entering mediation in Bisq this is what they can expect from mediators:

- Mediators will adopt a neutral stance
- Mediators will reveal any potential conflicts of interest
- Mediators will maintain the confidentiality of all traders
- Mediators will direct traders to appropriate resources
- Mediators will possess the necessary competence and knowledge about to deal with the dispute
- Mediators will act fairly, independently and impartially
- Mediators will record their decision in writing at the end of the meditation process and make this available to all traders and arbitrators
- Mediators will respond to messages within 48 hours

For traders entering mediation on Bisq this is what mediators expect from all parties:

- Traders will keep conversation friendly and respectful
- Traders will make themselves aware of Bisq's trading protocol
- Traders will make themselves aware of Bisq's dispute resolution process
- Traders will provide mediators with the necessary information when opening a dispute
- Traders will respond to messages within 48 hours

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