[bisq-network/proposals] New role request- User Researcher (#344)

[UX-P]

> _This is a Bisq Network proposal. Please familiarize yourself with the [submission and review process]
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Hello, I would like to make a proposal in regards to creating a new role possibly within the Growth team. A User Researcher. This will consist of conducting one on one user interviews which will take place via zoom where interviewees have the option to turn their cameras off if preferable, for privacy reasons.  User focused questions will be discussed in order to really identify the interviewee’s expectations, the aim is to iron out usability concerns as early as possible. I will ask questions based on their overall user experience of Bisq as well as enquiring about the usability of specific areas on the site, including any features and processes.

The next stage will be to analysis the interviews and identify common topics, words or phrases via affinity mapping, this allows me to pinpoint the user's key issues and concerns during their user journey.

I will communicate my qualitative findings through a summary report available to the community manager and others within the growth team, and make proposals based on my evaluations. This will be known as a community proposal.

-**Community Proposal**-

A community proposal will be derived from the report analysis on a per monthly basis (timescale will vary depending on previous proposal).
 
This will be a supportive addition to the current proposal system. A community proposal will assist in Optimising user feedback to make overarching issues easier to identify and help to implement changes based on the way the overall user wishes to navigate the site.

-**Project Contributions**-

The User Researcher can also contribute on a per project basis at the owner’s request. During the initial stages of production, the project owner would discuss the specific aspects that they would like to focus on and what they would like to get out of this user needs assessment. 
I will form questions based on this subject area, and subsequently, explore channels to request interviews. 

As a user myself I will be balancing what I already know about Bisq and the current user experience with an open free form discussion to really learn about the overall user, gaining a more in-depth view that you cannot otherwise gage solely through social media chat channels. 

A user researcher is an ongoing role and is valid in all stages of design with the aim to humanise the online experience. In order to advance with the product, the usability of the initial software should be considered.  
User researching is essentially about improving the current phase and also providing insights to future projects that can be turned into actionable ideas and solutions. 
In order to widen the Bisq market and grow the platform it is essential to primarily know and understand our users to ensure a pleasant and seamless experience. 

Thank you for taking the time to read my proposal, and I look forward to your feedback. 


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