[bisq-network/proposals] New role request- User Researcher (#344)

[pazza]

Thanks @UX-P for this feedback.

I like the affinity map as a way of presenting the Keybase support enquires. Makes for interesting reading.

> Error messages were also a common issue. The user seems to be unclear of their next steps e.g. error reads ‘Contact a Bisq developer’ without providing a call to action button, contact or link. The language used in the error messages is often incomprehensible to the user, it is important to use language that the user is familiar with where possible.

> Although Keybase is great for discussing certain issues, Users are seeking that immediate help. There does not appear to be enough guidance given directly from the Bisq app itself, which is where the user would initially look for support.

I agree with these points. I suggested promoting [Keybase in the Bisq app](https://github.com/bisq-network/bisq/issues/4904) to streamline users that have issues to Keybase where issues can be most effectively handled. 

> P2P interaction should be encouraged so that it does not result in the user having to contact support.

I agree with this also. It would be great if users were prompted to communicate with peer to resolve issues before opening mediation tickets., especially when the trade window is still open. 

> Show if peer is online with the option to switch status to offline.  

This would be a privacy concern. Especially when traders may have their counterparties address!! 



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