[bisq-network/roles] L1 Support Agent (#64)

[leo816]

### **Cycle 35**

Support is going well, Mediation cases have increased significantly and the number of users reaching out due to tickets or simply for support has increased considerably this cycle. I've had some users complaining on bisq's UI and we have had several calls with Pedro who will be designing bisq2 to be simpler and more visually pleasing. 

- Been available on Keybase from 7:30pm - 9:30pm Monday to Sunday. But active all day answering messages. 
- Hosted the weekly support call every week this cycle, there we discussed the main issues and bugs within the support team. https://github.com/bisq-network/support/issues/916#issuecomment-1113233455
- Been in constant communication with devs and collecting logs when issues occur.


notes:
I've had to do 2 manual payouts and a have more than 10 open cases still. Some users aren't responding or still pending to receive proof of a payment.




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