[bisq-network/roles] L1 Support Agent (#64)

Fri Feb 18 16:56:04 CET 2022

### Cycle 33

Support activity on keybase, matrix, forum, telegram, reddit, github (limited to what I can deal with).
"Case" (C): support situation requiring 10+ minutes of assistance
"Request" (R): support situation requiring from a single to a few replies

<details>
  <summary>Details</summary>

- 2022/01/21
	- 1C telegram (explanation about privacy, payment details sharing between peers and mediator, decentralization)
	- 6R keybase (onion address, mediation suggestion, data migration, multiple instances)
	- 2R matrix (onion address, matrix+tor)
	- 2R telegram (beginner info)

- 2022/01/22
	- 4R telegram
	- 1C telegram (zelle, vpn)
	- 1R keybase
	- 2R forum

- 2022/01/23
	- 7R telegram (kyc+bisq, taxes!)
	- 6R matrix (cannot join rooms without having joined bisq space + other)
	- 1C telegram (cannot confirm payment sent, peer is online, less than 1 day left)
	- 2C matrix (multiple failed trades, couldn't re-initiate trade with same user; starting user needing to get their first BTC)

- 2022/01/24
	- 1C telegram (late-ish payment)
	- 1R telegram
	- 2C matrix (privacy, wallet balance after trade)
	- 1R matrix (borrow against btc)
	- 1R forum

- 2022/01/25
	- 3R telegram
	- 7R matrix (liquidity, moderatore contact, etc, payment started not sticking)

- 2022/01/26
	- 2R telegram (withdraws and BSQ and privacy)
	- 4R matrix (advcash limits market for payment methods, minimum trade fee)
	- 2C matrix (offers not showing for "insufficient money", guided user through consolidation; "ghost" utxo in wallet, directed to SPV resync, solved)
	- 2R forum
	- attended weekly support meeting

- 2022/01/27
	- 3R telegram
	- 4R forum (deposit, wallet hacked, police raid!!, coinjoin)
	- 6R matrix
	- 1C matrix (first btc, cex vs dex, join, etc)

- 2022/01/28
	- 1R matrix
	- 2R telegram
	- 1C telegram (user unable to make resync dao work, guided through SPV resync)
	- 2R forum

- 2022/01/29
	- 3R telegram
	- 1R forum

- 2022/01/30
	- 5R telegram
	- 1R forum

- 2022/01/31
	- 2C matrix (payment sent with same name but different bank account; safe daily trading amount for bank transfers)
	- 1C forum (how to manage same peer always taking trader's offers)
	- 4R telegram
	- 1C telegram (restoring just payment accounts with signing status on new instance)
	- 1R matrix

- 2022/02/01
	- 6R telegram
	- 1R matrix

- 2022/02/02
	- 1R keybase
	- 5R telegram
	- 1R matrix

- 2022/02/03
	- 1C telegram (useability, improvements)
	- 2R matrix
	- 1R forum
	- 1C forum (lost backup after PC problem, mediation > arbitration progression without working Bisq instance)
	- 1R telegram
	- 1C matrix (overcoming Great Firewall of China)

- 2022/02/04
	- 2R matrix
	- 2R telegram
	- squashed many spammers on telegram
	- 1C telegram (privacy for multiple trades)

- 2022/02/05
	- 2R telegram
	- 1R matrix

- 2022/02/06
	- 5R telegram
	- 4R matrix
	- 3C matrix (user sending BSQ from other wallet software thinking it was normal sats, and losing 500BSQ; new user with questions about everything Bisq; trade "completed" but payout tx refers to a different trade, and zelle payment is still in pending state)
	- 2R keybase + invite to move

- 2022/02/07
	- 1R forum
	- 2R telegram
	- 1C matrix (as of yesterday, same user with trade completed with wrong payout tx, SPV resync didn't help)

- 2022/02/08
	- 1R telegram
	- 1R matrix
	- previous case has finally been solved, user has received all funds

- 2022/02/09
	- 3R matrix (coinjoin, privacy, BSQ)
	- 4R telegram
	- attended weekly meeting
	- 1C matrix (failed open offer, helped seller verify the deposit amount was not lost but had in fact been used as deposit in another offer)
	- 1C telegram (having Bisq run on Tails)

- 2022/02/10
	- 1R forum
	- 6R telegram
	- 1R matrix
	- 1C telegram (connecting to umbrel node)

- 2022/02/11
	- 3R telegram
	- 1C matrix (user unable to finalize BSQ swap offer creation)
	- 1R forum (my wiki edit was useful!)
	- 3R matrix
	- banned and reported probably 40 spam-accounts on telegram group

- 2022/02/12
	- several requests on matrix/forum/telegram that I couldn't track, need to code my tracking app soon

- 2022/02/13
	- 4R matrix
	- 1R telegram
	- 1C matrix (move data folder from mac to linux)

- Manual entries end here, follows generated report made with my script
</details>

<!--https://github.com/bisq-network/roles/issues/64-->

### Cycle 33 🤖

Autogenerated with _Bisq support agent report script_
"Case" (C): support situation requiring 10+ minutes of assistance
"Request" (R): support situation requiring from a single to a few replies
"Ban" (B): usually done on Telegram
"Call": meeting call for support agents, or other

<details>
  <summary>Details</summary>

- 2022-02-14
  - 4*TelegramR 
  - 3*MatrixR 
  - 1*ForumR 
  - 4*TelegramB 
- 2022-02-15
  - 2*TelegramB 
  - 1*MatrixR 
  - 4*TelegramR 
- 2022-02-16
  - 3*TelegramB 
  - 2*MatrixR 
  - 1*WeeklyCall 
  - 2*TelegramR 
  - 1*RedditR 
- 2022-02-17
  - 2*TelegramR 
  - 3*TelegramB 
  - 1*MatrixR 
- 2022-02-18
  - 1*MatrixR 
  - 1*TelegramB 
  - 1*TelegramR 

</details>

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