[bisq-network/proposals] Bisq 2 Reputation Protocol/ Social User Research (Issue #362)

[UX-P]

> _This is a Bisq Network proposal. Please familiarize yourself with the [submission and review process](https://bisq.wiki/Proposals)._

I am proposing to carry out user research based on the Bisq-2 reputation protocol in order to optimise the user interactivity of this project. Due to its high level of complexity, it is essential to have a good combination of functionality and design in order for Bisq 2 to reach its users effectively.
To best tackle areas regarding security and usability there must be a good understanding of user expectations, desires and needs technically, logistical and humanly.

**Objectives:**

- Have discussions with users via social media, forming questions based on the users thoughts regarding interactivity on trading platforms.

- Reach out to potential users of the Bisq 2 reputation protocol and current users of Bisq to clarify a variety of processes that may directly or indirectly affect the UX design.

- Continue to build on the [User Flow](https://miro.com/app/board/uXjVOUYGzqA=/?invite_link_id=929614714766) diagram for Bisq 2, accurately mapping out the user journey to help determine the information architecture. 

- Research 2 or 3 potential competitors/alternatives and their key market features to pinpoint any strengths and weaknesses. 

- Analyse survey results for a UX report analysis summarising findings and common factors.

**Deliverables**

(Identities will be kept anonymous from any of the deliverables)
Similar to my previous  #349 I will deliver: 

- 3 user profiles: The reputable trader, the new trader and the regular trader derived from qualitative research. 

- A competitive analysis summary to gain a clear vision of the Bisq 2 USP and open up to other considerations where users' needs are yet to be met.

- An anonymous survey aimed at potential users of this protocol, based on the main 3 target markets.

- UX Report analysis on potential users and current users of the chat feature, referring to how these findings contribute to the Bisq 2 reputation protocol. 
Also including a summary of the survey results providing insights and solutions to current issues and help to tackle any future UX problems that may occur.

- Bisq 2 SWOT analysis, this involves the Bisq contributors, developer etc. you can all provide your input on Bisq’s  Strength,Weakness, Opportunities and Threats and I’ll turn this into a document.

**Outcome:** 

- To gain a clear user perspective of the reputation protocol in order to create a simplified user journey experience. 

- To have identified the potential initial reputable traders, in order to effectively plan the next expected steps regarding this status. 

- To have identified key user pain points to better find solutions which ensure that the UX and UI has a highly user focused design. 

- The promotion of a more human experience with decisions based primarily on user feedback.

If accepted, let me know if there’s anything else anyone would like me to look into regarding this.



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