[bisq-network/roles] L1 Support Agent (#64)

w0000000t notifications at github.com
Fri Apr 22 10:10:56 CEST 2022 

<!--https://github.com/bisq-network/roles/issues/64-->

### Cycle 35 🤖

Autogenerated with _Bisq support agent report script_
"Case" (C): support situation requiring 10+ minutes of assistance
"Request" (R): support situation requiring from a single to a few replies
"Ban" (B): Telegram s(p|c)ammers
"Call": meeting call for support agents, or other

#### Summary

Stats collected since 2022-03-22

170 requests
13 cases
57 TG bans

Most active:
TGram
thursday
17-19 UTC

<details>
  <summary>Details</summary>
  
- 2022-03-22
  - 2*TGramR (paying fees; .jar.txt sha256 verification)
  - 2*TGramB 
  - 2*MatrixR (unresponsive peer; kyc coins for deposit)
- 2022-03-23
  - 4*TGramR ("forex" on bisq...; account age; account can't get signed; how account signing works)
  - 1*MatrixR (most used CAD method)
  - 1*WeeklyCall (~50mins)
  - 3*TGramB 
- 2022-03-24
  - 4*TGramR (own node; editing offers; own node; security accessing Bisq from VNC)
  - 2*TGramB 
  - 7*MatrixR (own seed; accept mediation solution; locked funds disappearing after update; unsigned seller accounts; peer says they cannot see open mediation; sellers and signed policies; account not getting signed)
- 2022-03-25
  - 2*TGramB 
  - 1*TGramC (bisq in vm with remote desktop from smartphone)
  - 2*TGramR (cancelling trade; linux distro)
- 2022-03-26
  - 4*TGramB 
  - 4*MatrixR (deposit taking long to confirm; mobile apk; newbie at first trade; XMR/BTC privacy)
  - 9*TGramR (vpn; funding Bisq wallet; VM; mobile app; banks freezing accounts; trade traxation; china; matrix chat; VM help)
  - 1*ForumR (installation in VM)
- 2022-03-27
  - 2*TGramB 
  - 1*TGramR (install and verify)
  - 2*MatrixR (bisq2; bisq on smartphone)
  - 1*MatrixC (onboarding first time trader)
- 2022-03-28
  - 3*TGramR (CBM; bisq price index and market price; market price vs price index)
  - 6*MatrixR (CBM; filter takers by account age; importing account into Bisq2?; 3-letter agencies on Bisq; spv resync; revolut revtag)
- 2022-03-29
  - 2*MatrixR (open trade with locked zelle account; BSQ privacy)
  - 1*TGramC (funds "lost" after overwriting Bisq data directory)
  - 1*TGramB 
- 2022-03-30
  - 4*TGramR (sending money to Indian bank; bisq2; new users; independent Bisq chat on libera.chat IRC (?))
- 2022-03-31
  - 1*TGramB 
  - 2*TGramR (very small trades; deposit amount)
  - 4*MatrixR (banks closing accounts; getyourfirstbtc policy; own node; deposit confirmed but bisq doesn't know, spv resync)
  - 1*WeeklyCall (~45')
- 2022-04-01
  - 4*TGramB 
  - 3*TGramR (built-in wallet; BSQ wallet; shutting down PC when offer is taken)
  - 3*MatrixR (completed trades chats; cannot send "confirm payment receipt"; trade completed, but shows as open in Bisq)
- 2022-04-02
  - 1*TGramB 
  - 1*MatrixR (failed trade)
- 2022-04-03
  - 2*TGramR (bisq decentralization)
  - 1*ForumR (extract trades history data automatically)
- 2022-04-04
  - 6*TGramR (late payment; BSQ privacy; disabling DAO; scammers in group; p2p storage; account signing bug)
  - 1*MatrixR (read history file in Bisq folder)
- 2022-04-05
  - 3*TGramR (connecting problems; move to different pc; deposit confirmed onchain, bisq needs spv resync)
  - 2*MatrixR (amount of miner fee; determining miner fee on past trades)
- 2022-04-06
  - 1*MatrixC (restore old data backup)
  - 2*MatrixR (altcoin funds; welcoming new users)
- 2022-04-07
  - 1*MatrixC (restoring open trade missing from backup)
  - 1*MatrixR (miner fees for past trades)
- 2022-04-08
  - 3*TGramR (lightning support; kyc deposit; data directory & wallet.db)
  - 2*TGramB 
- 2022-04-09
  - 2*TGramB 
  - 3*TGramR (escrow safety; new alt listings)
  - 2*ForumR (btc release time; cannot start because of DAO error)
  - 1*MatrixR (BSQ dust)
- 2022-04-10
  - 10*TGramR (new listings;  trade limits; fraudulent bank payments; trading from metamask; custodial wallets; data directory under popos; available altcoins; signing after mediation; fiat trading in EU; withdraw costs)
  - 5*TGramB 
  - 2*MatrixR (nonexisting revtag; custom node)
- 2022-04-11
  - 1*TGramB 
  - 7*TGramR (kyc btc for deposit; cracking Bisq password (!); stuck payment started and mediation; seller places txid in interac!!; delete offer; coinjoin in bisq?; unsignable account bug)
  - 1*MatrixR (cannot connect with old data directory)
- 2022-04-12
  - 3*TGramB 
  - 5*TGramR (own node; own node; trade from iran; risk of tainted money from buyers; incorrect BSQ dust error, needed restart)
  - 2*MatrixR (wise as sepa instant; edit open offer payment method)
- 2022-04-13
  - 2*TGramB 
  - 2*TGramC (double instances of bisq; cancel trade)
  - 2*TGramR (spanish group; untakeable ghost offers)
  - 2*MatrixR (coinjoininside bisq; kyc coins in deposit)
  - 1*WeeklyCall (~90 minutes)
  - 1*MatrixC (restore bisq data from old 1.7.5 install)
- 2022-04-14
  - 2*TGramB 
  - 4*TGramR (resync DAO issue; bisq2; joinmarket; late payment in sepa instant)
  - 1*MatrixR (update contents of app's jar)
  - 1*ForumR (custom terms in SEPA payment method)
- 2022-04-15
  - 3*TGramB 
  - 2*MatrixR (restoring wallet from data file; tx fee on funding wallet)
- 2022-04-16
  - 4*TGramB 
  - 3*TGramR (instant sepa; own node; spv)
  - 5*MatrixR (privacy method; wasabi cons; p2p messaging UI lags; trade fees from history; country of bank in account details)
- 2022-04-17
  - 2*TGramB 
  - 4*TGramR (trade payout; install for Debian; data persistence after uninstall; unsynced DAO effects)
  - 2*RedditR (bisq learning curve; bisq + CEXes)
  - 2*MatrixR (usdc; privacy guide)
  - 2*ForumR (mobile app pairing; prepaid debit cards)
- 2022-04-18
  - 1*TGramB 
  - 2*MatrixR (buy from CEX and sell on Bisq; seller almost late at releasing)
  - 1*MatrixC (many (many) SPV resyncs needed to get a stuck trade to be seen by wallet)
- 2022-04-19
  - 2*TGramB 
  - 1*TGramR (altcoins trade)
  - 1*MatrixR (eur account without signing)
- 2022-04-20
  - 3*TGramB 
  - 1*MatrixR (making offers with unconfirmed utxo)
  - 4*TGramR (common payment methods; bisq minimum requirements; linux cli client; install correct java version on linux)
  - 2*WeeklyCall (support call ~35'; devcall ~70')
  - 1*MatrixC (move to a new wallet)
- 2022-04-21
  - 3*TGramB 
  - 3*TGramR (seller mentioning bisq in payment password; javafx library error when starting; messaging feature between traders)
  - 2*ForumR (running on whonix; revolut account cancelled mid-trade)
  - 1*RedditC (user complaining about new F2F rules)
  - 4*MatrixR (followup on txid in interac acceptance; payment from account with additional name; user wise GBP account to register with faster payments?; payment started button strategies)
  - 1*MatrixC (weird case where mediation was started by buyer, but seller managed to release funds anyway)
- 2022-04-22
  - 1*TGramR (notifications app)
  - 1*MatrixC (love letter to offending seller as per interac txid reference)
		
</details>

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