[bisq-network/bisq] Bisq 2 social trading concept (Discussion #6011)

[UX-P]

I have looked into potential users of the reputable trading protocol via social media and analysed the most common topics, then grouped them to create this [affinity map](https://miro.com/app/board/uXjVONbDh3w=/?invite_link_id=667212166809). Here is a quick summary below.

### **Learning Guides**

As this is aimed at new traders, the UI should act as a learning experience. A place to seek help, guidance, be social and trade.

**Finding:** Education is a necessity for the New Trader. It is essential to identify key stages where the user will require guidance, and use it as a teaching opportunity. 

**Insight:** New traders have a lack of knowledge/experience and seek a reliable source. They would like to make smart choices to consequently buy from a secure, trusted, user friendly exchange. 

**Solution:** Include guides and ensure they are easily accessible from appropriate points in the UI

Example of guides to be included:

Getting started
Being safe online
About bisq
Video tutorial
Cancelling a trade
Mnemonic word seed
Roles
FAQ

### **Tips for New Traders**

Trader tips are a useful way to advise, here are examples of a few tips left by users on Reddit and Twitter:

Do your research
Follow crypto news sites
keep wallet private
Do not respond to strangers messaging you
Never store your Bitcoins on an exchange or web wallet
Buy your bitcoins and withdraw it
Educate 

**Solution:** Include tips, advice and suggestions. Link all guides to UI and make accessible via the support page

### **Channel/ Chat Terms**

**Finding:** Social platforms for trading include rules and terms, something that is encouraged by Reddit, paxful, local bitcoin and local Monero.

**Insight :** Users require rules and regulations to help wean out scammers and avoid malicious misconduct.

**Solution:** Include the following on the UI

Trading Terms
Chat rules
Channel rules
Penalties
Scam reporting option

### **Warnings**

**Finding:** New Traders are hesitant to purchase from a P2P platform as they are wary of untrustworthy traders

**Solution:** Provide warnings at appropriate points of the user journey
Warn users of irreversible actions
Warn users of scammers
Provide a blocked list
Do’s and don’ts

### **Feedback**

**Finding:** Users of an alternative platform have complained about the inability to leave feedback on one of the trading social platforms and instead posted publicly on social media. 

**Insight:** Users like to leave feedback. It goes directly to the contributors and is highly influential for other traders, it helps to make that important decision of who to trade with and helps to form an idea of what to expect as a new trader. 

**Solution:** Include channels where users are able to leave suggestions and feedback after trade is complete. 

### **Keywords**
**Finding:** There are common words that are being used frequently when describing bisq. 

**Insight:** New traders must be aware of Bisq’s mission, aims and objectives

**Solution:** Include slogan and mission statement on the UI. Use keywords:

Secure
No Kyc
Honesty
P2P
Decentralisation


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