[bisq-network/bisq] Bisq 2 social trading concept (Discussion #6011)

[UX-P]

> This Support Agent Summary would be better titled Mediator Summary to avoid confusion 

@jmacxx yes, I can see where there is confusion in the title. I have named the role Support agent as an overall description and not as a reference to the current Bisq role. It could definitely be changed to Mediator, or even a new name to describe this role e.g. Bisq Advisor (just an example). The title ‘Mediator’ keeps that level of familiarity if traders were to continue from Bisq 2 to 1, however it may potentially confuse the user as some duties differentiate from Bisq 1, but this shouldn’t be too much of an issue if the mediator's limitations are clearly defined.

> I think there should be clear roles for both Support Agent and Mediator in Bisq 2.

> Support Agents are essentially technicians which are not currently bonded.

@pazza83 splitting the role is a good idea, it encourages proficiency and an increasingly speedier service. But from what @jmacxx has pointed out in reference to the Support Agents as technicians, a tech focused and trade focused split could be more beneficial, what do you think? 
I noticed that there are many questions based on technical issues in the support channel. It would be useful to have a defined ‘Technical Advisor/Agent’ role on Bisq 2, making it clear to the user that this is someone who specialises in answering and managing all tech related enquiries while the advisory role defined above, remains predominantly trade related.


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