[bisq-network/roles] L1 Support Agent (#64)

Mon Mar 21 17:16:01 CET 2022

<!--https://github.com/bisq-network/roles/issues/64-->

### Cycle 34 🤖

Autogenerated with _Bisq support agent report script_
"Case" (C): support situation requiring 10+ minutes of assistance
"Request" (R): support situation requiring from a single to a few replies
"Ban" (B): Telegram s(p|c)ammers
"Call": meeting call for support agents, or other

#### Summary

164 requests
9 cases
103 TG bans

Most active:
TGram
friday
17-19

<details>
  <summary>Details</summary>
  
- 2022-02-18
  - 2*MatrixR 
  - 3*TGramB 
  - 2*TGramR (use Bisq wallet at ATM)
- 2022-02-19
  - 7*TGramB 
  - 6*TGramR (bank privacy; connect to own node; no offers showing; signing; fees)
  - 2*MatrixR (trades history; failed maker fee tx)
- 2022-02-20
  - 3*TGramB 
  - 6*TGramR (notifications app; account signing)
- 2022-02-21
  - 3*TGramR (notifications app; account signing; create offer for CAD)
  - 9*TGramB 
  - 2*MatrixR (CEX coins; late BTC release)
  - 1*MatrixC (address signing for RA, with leo816)
- 2022-02-22
  - 3*TGramR (0 day seller accounts; signing; old backup, restore current disputes)
  - 2*MatrixR (own node; notifications)
- 2022-02-23
  - 1*TGramR (payment reason)
  - 1*MatrixR (join getbtc room)
  - 1*TGramB 
  - 1*MatrixC (own node)
  - 1*WeeklyCall (~1hr)
- 2022-02-24
  - 5*TGramB 
  - 3*TGramR (new listing and trading altcoins..; chat logs; newbie asking about fiat payments)
- 2022-02-25
  - 6*TGramR (money oder privacy; use local balance to open offer; invalid zelle email; seller placing trade ID in interact transfer)
  - 1*TGramB 
  - 3*MatrixR (fees; very basic Qs, redirected to wiki; "fees are too much" "privacy has a cost")
  - 1*ForumR (buyer worried about late release)
- 2022-02-26
  - 1*ForumR (basic Qs about signing)
- 2022-02-27
  - 2*MatrixR (tor Q; backup)
  - 1*TGramR (change onion address)
- 2022-02-28
  - 4*TGramR (pay with credit card?; widescreen display doesn't show trades list; reset btc nodes)
  - 4*TGramB 
  - 3*ForumR (cannot buy BSQ "trade timeout"; offers getting disabled; bisq on nas with docker?)
  - 1*MatrixR (sepa instant rejected)
- 2022-03-01
  - 3*TGramB 
  - 1*TGramR (privacy)
- 2022-03-02
  - 2*TGramR (privacy; own node)
  - 4*TGramB 
  - 3*ForumR (docker; price index)
  - 2*WeeklyCall (~50mins; ~40mins devcall)
  - 1*MatrixC (user not finding payout tx)
  - 2*MatrixR (unable to take trades; no offers in CAD)
- 2022-03-03
  - 2*TGramB 
  - 3*MatrixR (bisq2; block peers; "tainted" coins)
  - 1*ForumR (bisq2)
  - 1*TGramR ("price tolerance" error)
- 2022-03-04
  - 3*TGramB 
  - 5*TGramR (bisq in VM; remote control via mobile)
  - 3*MatrixR (own node; bisq in VM; price out of tolerance)
- 2022-03-05
  - 5*TGramB 
  - 1*TGramR 
  - 1*ForumR (CBM)
  - 1*ForumC (not seeing shipping address in trade details for CBM)
- 2022-03-06
  - 3*TGramB 
  - 3*TGramR (seednodes)
- 2022-03-07
  - 4*TGramB 
  - 3*MatrixR (v2 address no offers visible)
  - 2*TGramR (trade limits)
- 2022-03-08
  - 2*TGramB 
  - 1*TGramR 
  - 1*MatrixR (CPFP)
  - 2*ForumR (account signing; update app)
  - 1*TGramC (updated wiki for gentoo from user feedback)
- 2022-03-09
  - 2*TGramR 
  - 3*MatrixR (matrix over tor)
  - 2*TGramB 
  - 1*WeeklyCall (~50mins)
- 2022-03-10
  - 4*TGramR (buy with credit card; restore backup)
  - 5*MatrixR (fees and deposit; offers with deposit > 100%; matrix servers and available rooms; own node; xmr balance)
  - 5*TGramB 
- 2022-03-11
  - 9*TGramR (umbrel app; "send fiat to bisq"; scammers on the group; payment button stuck; phone app; signing reqs)
  - 4*ForumR (refresh data directory; withdraw all funds; change to v3 address; create new wallet)
  - 6*TGramB 
  - 1*MatrixR (Bisq cannot find JVM)
  - 1*MatrixC (failed trade after PC crash)
- 2022-03-12
  - 2*TGramR (limit countries for sepa; verifying exe installer)
  - 2*MatrixR (bitcoin connection; disabling offers)
- 2022-03-13
  - 2*TGramB 
  - 6*TGramR (escrow safety for buyers; mobile app; bank issues)
- 2022-03-14
  - 4*TGramB 
  - 2*TGramR (laptop privacy)
  - 2*MatrixR (tested unstable custom node connection theory; restore backup across OSes)
  - 1*MatrixC (corrupted instance, can't take offers)
- 2022-03-15
  - 4*TGramB 
  - 2*TGramR (bank fraud; no seed nodes available)
  - 1*TGramC (seller inquired by bank about source of funds, suspect of fraud by bank proven wrong thanks to bisq history logs)
- 2022-03-16
  - 5*TGramB 
  - 3*TGramR (whonix and dns leaks; change banks after issues with previous one; getting BSQ)
  - 1*MatrixR (getyourfirstbtc policy)
  - 1*WeeklyCall (~1hr)
- 2022-03-17
  - 5*TGramR (fee reimbursement; own offers not showing; bisq2 eta; privacy risk at Bisq with SEPA etc)
  - 3*TGramB 
- 2022-03-18
  - 5*TGramB 
  - 3*TGramR (privacy; kyc btc as first deposit; wallet addresses)
  - 1*ForumR (wrong wallet balance)
  - 4*MatrixR (resync dao state; uneditable BSQ swap; untakeable offer; taken offer still shows no confs even if conf'ed)
  - 1*MatrixC (removing failed trade)
- 2022-03-19
  - 3*TGramR (notifications and sleep warnings; restore network nodes; newbie Qs)
  - 2*TGramB 
- 2022-03-20
  - 6*TGramB 
  - 1*MatrixR (open offer not visible)
- 2022-03-21
  - 5*TGramR (price index; fix prince indeces wiki page; cancelling offers; editing offers; fee of offers with ranged amount)
  - 3*MatrixR (github privacy; payment unconfirmed on ending trade)
  - 1*ForumR (bisq in VM)
		
</details>

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