[bisq-network/roles] L1 Support Agent (#64)

pazza notifications at github.com
Mon Mar 21 23:03:24 CET 2022


## Cycle 34 Support

Support is going well. 

Very few activity in the Keybase rooms now. Still the odd DM from previous users I have supported though asking questions or requiring assistance. 

- Supported 10 users on Keybase since my last update
- Supported 13 users on Matrix since my last update
- Was available for my usual hours on Fridays, Saturdays, and Sundays in the support chat Matrix room
- Replied to users with questions about Bisq on [Reddit](https://www.reddit.com/user/pazza83/comments/) and made sure that any incorrect information was pointed out.
- Active on [Bisq community forum](https://bisq.community/u/pazza/activity)
- Attended all the weekly support calls this cycle.
- Documented 3 GitHub support issues:
   - [Reimbursement requests to only be valid if submitted within 3 months](https://github.com/bisq-network/proposals/issues/369)
   - [Have a clearly defined process for how Burning man trades BTC from donation and trade fee addresses for BSQ](https://github.com/bisq-network/proposals/issues/367)
   - [Have a clearly defined process for how users with accepted DAO reimbursement requests can trade with Burning Man](https://github.com/bisq-network/proposals/issues/366)
- Tested the changes made in 1.8.4 for the issues I had created.

<details>

These are the support issues from users DMs in Keybase and Matrix and the date the issue was resolved or last actioned.

24.02.22 - Keybase: user with locked funds displaying.
25.02.22 - Keybase: manual payout assistance, resolved.
26.02.22 - Keybase: questions about wallet amounts, resolved.
03.03.22 - Keybase: User with incorrect balance shown requiring SPV resync, resolved.
04.03.22 - Keybase: Updates to user about reimbursement process.
04.03.22 - Keybase: questions about mediation / arbitration process, resolved.
04.03.22 - Matrix: arbitration question, resolved
04.03.22 - Matrix: chat room access, resolved
04.03.22 - Matrix: Arbitration support, resolved
05.03.22 - Matrix: Mediation support, resolved
06.03.22 - Matrix: Trading questions regarding RUB, resolved
08.03.22 - Matrix: Support / Mediation question for Bisq 2
08.03.22 - Matrix: Arbitration questions, resolved
09.03.22 - Keybase: Failed trade support, resolved
12.03.22 - Matrix: Get your first BTC questions, resolved
14.03.22 - Matrix: User with corrupted data file, resolved
17.03.22 - Matrix: User with corrupted data file, resolved
16.03.22 - Keybase: Questions about Buy your first Bitcoin, resolved
17.03.22 - Keybase: Failed trade / locked BTC in GUI support
19.03.22 - Keybase: API Questions
20.03.22 - Matrix: User interested in contributing questions 
21.03.22 - Matrix: User requiring manual payout support, resolved
21.03.22 - Matrix: User requiring manual payout support, resolved

</details>

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