[bisq-network/roles] L1 Support Agent (#64)

[MwithM]

### Cycle 33

- Wiki edit, [created get first BTC](https://bisq.wiki/Getting_your_first_BTC), [bisq.chat](https://bisq.wiki/matrix_bisq.chat), add matrix users for support agents and mediators and penalties table.
- Support activity was performed as usual on the regular channels. Keybase has been substituted for matrix almost completely.
- @w0000000t is doing an amazing job, thanks.
 
> _Case (C): support situation requiring 10+ minutes of assistance_
> _Request (R): support situation requiring from a single to a few replies_
> _Example: 2022/01/01 2R [two requests] matrix;  1C keybase (user had problem X, suggested to do Y and Z, problem was solved)_
<details>
  <summary>Details</summary>



- 20 3R Keybase ; 2R reddit (payment method, whonix); Wiki (create matrix, support agent and mediators)
- 21	5R Telegram ; 1R matrix ; Wiki (buy BTC)
- 22	2R Telegram (ARS price feed)
- 23	2R Telegram ; 1R1C element (corrupted wallet, asked w0000t to step in)
- 24	2R keybase ; 4R telegram (Mac M1)
- 25	1R forum, 2R telegram, 2R matrix, 1R reddit.
- 26 1R reddit, 1R telegram (google ballots), 1R matrix.
- 27	2R Telegram, 2R forum (security issues), 1R matrix
- 28	2R forum, 1R matrix, 2R telegram
- 29	3R Telegram, 
- 30	2R Telegram
- 1	1R matrix, 2R telegram
- 2	3R telegram, 1R matrix. No call.
- 3	1R telegram (ARS offers, yadio)
- 4	1R telegram, 1R matrix
- 5	1R telegram, 
- 6	2R telegram, 1R matrix 
- 7	1R telegram, 
- 8	2R telegram
- 11  1R telegram
- 12	1R keybase
- 15	1R matrix, 1R keybase, 1R matrix
- 16	1R Matrix, 2R Telegram, meeting
- 17  Wiki: Substitute Keybase links. 1R matrix. 
-18 	1R matrix
-19	2R matrix, 1R telegram
-20 	1R matrix

</details>

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